What does Customer Service Institute of Austr do for the Australian Government?
Customer Service Institute of Austr is an Australian Government contractor with 5 contracts worth $131K since 2016. Their largest government client is Department of Defence, and their average contract value is $26K.
Key Metrics
5Total Contracts
$131KTotal Value
4Agencies Served
$26KAvg Contract
4Years Active
How much does Customer Service Institute of Austr win in government contracts each year?
View data table
| Year | Contracts | Value |
|---|---|---|
| 2016 | 4 | $106K |
| 2019 | 1 | $25K |
Who are Customer Service Institute of Austr's biggest government clients?
| Agency | Contracts | Value | Share |
|---|---|---|---|
| Department of Defence | 2 | $75K | 56.9% |
| Department of Foreign Affairs and Trade | 1 | $25K | 19.3% |
| Department of Health and Aged Care | 1 | $16K | 12.1% |
| Department of Employment, Skills, Small and Family Business | 1 | $15K | 11.7% |
What categories does Customer Service Institute of Austr supply to government?
| Category | Contracts | Value | Share |
|---|---|---|---|
| 8600-education-and-training-services | 2 | $75K | 56.9% |
| 8016-management-support-services | 1 | $25K | 19.3% |
| 8014-accounting-and-auditing-and-financial-services | 1 | $16K | 12.1% |
| 8010-management-advisory-services | 1 | $15K | 11.7% |
How does Customer Service Institute of Austr win government contracts?
| Method | Contracts | Value | Share |
|---|---|---|---|
| limited | 5 | $131K | 100.0% |
What are Customer Service Institute of Austr's largest government contracts?
| Contract | Agency | Value | Awarded |
|---|---|---|---|
| Develop a bespoke complaint handling training course | Department of Defence | $41K | |
| CSIA ICSS and CHF recertification 2016 | Department of Defence | $34K | |
| Management, Business Professionals, Administrative Services | Department of Foreign Affairs and Trade | $25K | |
| Benchmarking Customer Satisfaction | Department of Health and Aged Care | $16K | |
| ICSS Certification | Department of Employment, Skills, Small and Family Business | $15K |
What are Customer Service Institute of Austr's most recent government contracts?
| Contract | Agency | Value | Date |
|---|---|---|---|
| Management, Business Professionals, Administrative Services | Department of Foreign Affairs and Trade | $25K | |
| Benchmarking Customer Satisfaction | Department of Health and Aged Care | $16K | |
| Develop a bespoke complaint handling training course | Department of Defence | $41K | |
| CSIA ICSS and CHF recertification 2016 | Department of Defence | $34K | |
| ICSS Certification | Department of Employment, Skills, Small and Family Business | $15K |
Who competes with Customer Service Institute of Austr for government contracts?
Other suppliers winning contracts from the same agencies in similar categories.
| Supplier | Contracts | Value |
|---|---|---|
| UNSW@ADFA | 933 | $1.87B |
| LEND LEASE BUILDING PTY LTD | 1 | $1.18B |
| BAE SYSTEMS AUSTRALIA LTD | 173 | $697.0M |
| KPMG | 279 | $674.3M |
| DHA - CENTRAL OFFICE | 1 | $653.5M |
| SERCO SODEXO DEFENCE SERVICES | 2 | $604.0M |
| ACCENTURE AUSTRALIA PTY LTD | 43 | $598.1M |
| SERCO AUSTRALIA PTY LTD | 22 | $590.0M |
| WODONGA INSTITUTE OF TAFE | 50 | $584.4M |
| JONES LANG LASALLE | 160 | $583.2M |
What is Customer Service Institute of Austr's registered business information?
- Australian Business Number (ABN)
- 31609812919
- Registered Name
- Customer Service Institute of Austr
- Government Contracting Period
- 2016 – 2019
Verify entity details on the Australian Business Register.
Registered Business Details
- Entity Type
- Australian Private Company
- ASIC Company Type
- Proprietary Limited
- ABN Status
- Active
- GST
- Registered
- ACN
- 609812919
- ABN
- 31609812919 verify ↗
- State
- NSW
- Postcode
- 2069
- Incorporated
- 14 December 2015 (10 years ago)
- Also trades as
- Customer Service Institute of America, International Council of Customer Service Organisations, Customer Service Institute of Australia
Source: Australian Business Register (ABR) + ASIC Companies Register. View on ABN Lookup ↗
Procurement Categories
UNSPSC categories where Customer Service Institute of Austr is active.
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