What does CUSTOMER SCIENCE PTY LTD do for the Australian Government?
CUSTOMER SCIENCE PTY LTD is an Australian Government contractor with 19 contracts worth $5.5M since 2021. Their largest government client is Department of Health and Aged Care, and their average contract value is $289K. Recent government contracting activity has declined.
Key Metrics
19Total Contracts
$5.5MTotal Value
11Agencies Served
$289KAvg Contract
5Years Active
1Expiring (12mo)
How much does CUSTOMER SCIENCE PTY LTD win in government contracts each year?
View data table
| Year | Contracts | Value |
|---|---|---|
| 2021 | 1 | $132K |
| 2022 | 2 | $91K |
| 2023 | 5 | $1.5M |
| 2024 | 5 | $2.8M |
| 2025 | 6 | $991K |
| 2026 | 1 | $21K |
Who are CUSTOMER SCIENCE PTY LTD's biggest government clients?
| Agency | Contracts | Value | Share |
|---|---|---|---|
| Department of Health and Aged Care | 3 | $2.6M | 47.2% |
| Department of Finance | 1 | $945K | 17.2% |
| Department of Industry, Science and Resources | 4 | $544K | 9.9% |
| Australian Digital Health Agency | 1 | $295K | 5.4% |
| Aged Care Quality and Safety Commission | 3 | $280K | 5.1% |
| Australian Securities and Investments Commission | 1 | $215K | 3.9% |
| HealthShare NSW | 1 | $177K | 3.2% |
| IP Australia | 1 | $149K | 2.7% |
| Australian Financial Security Authority | 2 | $135K | 2.5% |
| Office of the Fair Work Ombudsman | 1 | $132K | 2.4% |
What categories does CUSTOMER SCIENCE PTY LTD supply to government?
| Category | Contracts | Value | Share |
|---|---|---|---|
| 8010-management-advisory-services | 8 | $3.3M | 60.7% |
| 8011-human-resources-services | 2 | $974K | 17.7% |
| 8111-computer-programming-and-it-services | 5 | $651K | 11.9% |
| 8312-information-services | 1 | $189K | 3.4% |
| 9990-miscellaneous-and-unclassified | 1 | $177K | 3.2% |
| 8614-education-and-training-code-8614 | 1 | $132K | 2.4% |
| 9315-public-administration-services | 1 | $36K | 0.7% |
How does CUSTOMER SCIENCE PTY LTD win government contracts?
| Method | Contracts | Value | Share |
|---|---|---|---|
| open | 16 | $4.2M | 84.2% |
| limited | 3 | $1.1M | 15.8% |
Which CUSTOMER SCIENCE PTY LTD government contracts are expiring soon?
CUSTOMER SCIENCE PTY LTD has 1 contracts worth $177K expiring in the next 12 months. These represent potential recompete opportunities for competing suppliers.
| Contract | Agency | Value | Expires |
|---|---|---|---|
| Contract for Genesys Cloud CX Contact Centre Solution | HealthShare NSW | $177K | |
| Blue Prism Support Services | Department of Industry, Science and Resources | $21K |
What are CUSTOMER SCIENCE PTY LTD's largest government contracts?
| Contract | Agency | Value | Awarded |
|---|---|---|---|
| Aged Care Access Customer Experience Discovery Project | Department of Health and Aged Care | $2.2M | |
| Contractor Services | Department of Finance | $945K | |
| Health Administration Services | Australian Digital Health Agency | $295K | |
| Specialist Policy and Strategic Advice on Healthcare Identifiers Reform Project | Department of Health and Aged Care | $280K | |
| Purchase of Information Technology Equipment/Software | Department of Industry, Science and Resources | $266K |
What are CUSTOMER SCIENCE PTY LTD's most recent government contracts?
| Contract | Agency | Value | Date |
|---|---|---|---|
| Blue Prism Support Services | Department of Industry, Science and Resources | $21K | |
| Contact centres expertise | Australian Skills Quality Authority | $29K | |
| ERP Program Benefits Realisation Support | Australian Securities and Investments Commission | $215K | |
| Customer Contact Team (CCT) Optimisation Project | Aged Care Quality and Safety Commission | $189K | |
| Purchase of Information Technology Equipment | Department of Industry, Science and Resources | $228K | |
| Purchase of Information Technology Equipment/Software | Department of Industry, Science and Resources | $266K | |
| Healthcare Identifiers Legislation Reform Readiness Services | Department of Health and Aged Care | $65K | |
| AP Uplift Proof of Concept | Department of Industry, Science and Resources | $36K | |
| Health Administration Services | Australian Digital Health Agency | $295K | |
| Implementation Consultancy | Australian Financial Security Authority | $78K |
Is CUSTOMER SCIENCE PTY LTD's government business growing or declining?
↓ 78.9%
Significant decline — contract value dropped 79% year-over-year.
Based on comparison of last 12 months vs prior 12 months of awarded contract value.
Who competes with CUSTOMER SCIENCE PTY LTD for government contracts?
Other suppliers winning contracts from the same agencies in similar categories.
| Supplier | Contracts | Value |
|---|---|---|
| Hays Personnel Services | 3,341 | $514.9M |
| ACCENTURE AUSTRALIA HOLDINGS PTY LT | 48 | $426.3M |
| NATIONAL HEALTH CALL CENTRE NETWORK | 10 | $409.6M |
| VENTIA PROPERTY PTY LTD | 47 | $395.0M |
| Data#3 | 157 | $356.3M |
| ACCENTURE AUSTRALIA PTY LTD | 55 | $328.6M |
| Hansen Yuncken Pty Ltd | 8 | $188.5M |
| Apis Group Pty Ltd | 91 | $181.3M |
| National Aboriginal Community Contr | 14 | $179.1M |
| Quantium Health Pty Ltd | 29 | $178.5M |
What size contracts does CUSTOMER SCIENCE PTY LTD typically win?
| Size Range | Contracts | Total Value |
|---|---|---|
| $10K-$50K | 5 | $141K |
| $50K-$100K | 4 | $251K |
| $100K-$500K | 9 | $1.9M |
| $500K-$1M | 1 | $945K |
| $1M-$5M | 1 | $2.2M |
What is CUSTOMER SCIENCE PTY LTD's registered business information?
- Australian Business Number (ABN)
- 16600741197
- Registered Name
- CUSTOMER SCIENCE PTY LTD
- Government Contracting Period
- 2021 – 2025
Verify entity details on the Australian Business Register.
Registered Business Details
- Entity Type
- Australian Private Company
- ASIC Company Type
- Proprietary Limited
- ABN Status
- Active
- GST
- Registered
- ACN
- 600741197
- ABN
- 16600741197 verify ↗
- State
- NSW
- Postcode
- 2000
- Incorporated
- 16 July 2014 (11 years ago)
- Also trades as
- Customer Science Group, Friendly Persuasion, UC Architects, VALUE MANAGEMENT CONSULTING
Source: Australian Business Register (ABR) + ASIC Companies Register. View on ABN Lookup ↗
Procurement Categories
UNSPSC categories where CUSTOMER SCIENCE PTY LTD is active.
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